leighyork

This is a repeat but worth it.  Happy summer!

Let’s face it.  It’s hot out there.  Every year this happens.

When it’s hot out, people get hot.  Literally and figuratively.  The best thing you can do to manage expectations and emotions is to keep yourself and the clients cool.  Keep cold, bottled water on hand.  When I’ve scheduled a few hours of showings, I put a small ice chest in my vehicle with bottled water.  It seems like a small thing but it’s huge.

Just think about it.  When you get hot and sweaty, it makes you tired.  When you’re tired it is hard to think.  Imagine trying to make a decision about what is probably the single biggest expenditure in your life thus far when you feel like that.  Could you think straight?

It’s not just the clients.  REALTORS and agents have the same challenge.  You go from client to client in the heat all day.  Each one has their own little quirks that in January you find endearing.  In July, those quirks are mental illnesses and someone is a danger to society.  Keep your cool.

If you’re feeling hot and tired, the client probably is too.  Like I said, bottled water is great to have on hand but it’s not the only option.  Stop for a cold treat.  Maybe ice cream, fro yo or a smoothie.  Is that something they expect from their REALTOR?  It shouldn’t be.  It is great customer service though.

Lastly, don’t be afraid to voice what the problem is.  You can say, “I know you’re feeling hot and tired.  I am too.  Let’s cool off and relax and go from there…”

Keep everybody cool and sane.  Summer will go much smoother.  Good selling!